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Shipping Policies

FutureSolar offers a variety of shipping methods and free ground shipping on many of our products. Any items qualifying for free shipping are identified on the product listing page.

Shipping times are based on business days (Monday-Friday) excluding holidays and weekends. Depending on your order, your purchase may arrive in multiple packages.

For orders with a value of $200 or more, a signature may be required. If you would like to waive the signature requirement, you must let a representative know as soon as possible at 1-518-510-3980.

Please note that due to size, weight, hazardous materials, and delivery address, not all items are eligible for Two-Day or One-Day shipping. Shipments cannot be rerouted once a package has been shipped.

Any replacements due to shipping errors or damages in transit will be sent out via ground shipping. Replacement orders cannot be expedited. Shipping damages must be reported within 4 days of the delivery date.

Although FutureSolar holds high standards for quality and assistance for ourselves and our third-party carriers, we understand that there may be times when a product or delivery method may not meet our standards.

As such, we recommend that you verify the condition of your order before scheduling any professional installation services or conducting any work. FutureSolar cannot be held responsible for any delays in scheduled work.

If you are in the area and would like to pick up your order from our warehouse, please read our Will Call Policy.

 

Shipping in the Continental U.S.

 

Ground: Most FutureSolar products have free ground shipping offered. Deliveries will typically take between 2-10 business days

Two-day:Two-day shipping is available for orders under $200 and shipped within the 48 contiguous United States. Second-day delivery orders will be processed on the same day if placed by 12:00 pm PST on a business day or processed the following business day if placed after 12:00 pm PST. All orders must have a valid street address; expedited orders cannot be sent to PO Box addresses.

One Day: One-day shipping is available for orders under $200 and shipped within the 48 contiguous United States. One-day delivery orders will be processed on the same day if placed by 12:00 pm PST on a business day or processed the following business day if placed after 12:00 pm PST.

All orders must have a valid street address; expedited orders cannot be sent to PO Box addresses.

 

Freight: Free shipping

Other freight delivery charges are listed below:

  •     Delivery to remote areas may incur additional costs of up to $50 - $370.
  •     Delivery to limited access areas such as schools or churches will incur additional costs starting at $50.
  •     Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees ($75 - $300).

International Shipping

 

Please email us your information at sales@futuresolar.us so we can check the rate and service area to confirm shipment is possible. International orders may take 2-3 business days for handling and 5-7 business days for shipping.

 

Return Policy

 

At FutureSolar, we want to ensure your shopping experience is second to none, including any returns or refunds you may need to make. If you are looking to return and refund your order, first make sure your order meets these three requirements:

  • Brand new item
  • In original packaging
  • Within 30 days of purchase

If your order matches the three conditions, FutureSolar guarantees a return and a refund.

 

Note: FutureSolar waives the restocking fee and pays the shipping costs of any returned item(s) for the following reasons:

 

  • carrier damage
  • defects
  • incorrect products
  • extra products you did not order

If an item is returned for other reasons, customers are responsible for the shipping and restocking fees.

 

Return Notice:

 

If your item was bought outside the 30-day window you will be responsible for a 15% restocking fee and shipping cost. If you modify your product in any way, your warranty is void, FutureSolar will not accept your return, and the item will be returned to you at your expense.

 

Restocking Fee:

 

All items must be inspected and tested by our Technical Support and Engineering departments before they can be restocked for sale. This fee covers the labor costs involved with customer returns.

 

Replacements

 

If there is any issue with your product, please contact our Tech Support at support@futuresolar.us or 1-518-510-3980 . Our representatives will assist you in troubleshooting your product.

If any damage occurred during the manufacturing or shipping process, you are eligible for either a refund or replacement. If you’d like a replacement, FutureSolar will arrange the return of the old part and will replace it after it is received and inspected.

If the item was improperly handled during the setup or installation, then the product is no longer eligible for replacement or refund.

If the item was damaged during transit, please notify us immediately. FutureSolar can’t honor any damage claims past 21 days due to the FedEx, UPS, USPS, and DHL claim policy. For those goods delivered by LTL, FutureSolar can’t honor any damage claims past 5 days due to the trucking company policy. Please send photos of the damages, outer packaging, and label to support@futuresolar.us for the claim.

If you have any further questions, please send an e-mail to sales@futuresolar.us or give us a call at 1-518-510-3980.

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